PLACING ORDERS:

Office: (801) 355-4637, Opt 1 (Monday - Thursday 8am to 4pm and Friday's 8am to Noon MST)

Toll-Free: (800) 765-4770, Opt 1 Fax: (801) 355-7664 Email: orders@taffytown.com

PRICING:

Pricing can be obtained from our customer service department and/or your sales representative. Pricing is subject to change without notice unless otherwise agreed upon in writing with the customer in advance.

PAYMENTS:

We accept Visa, MasterCard, American Express, Discover, Business Checks, Money Orders, ACH and Wire Transfers as forms of payment for most orders. Credit cards will not be accepted for payment on invoices exceeding $10,000.00. **PLEASE NOTE: IF PAYMENT DECLINES, YOUR ORDER WILL NOT BE SHIPPED UNTIL PAYMENT ISSUES ARE RESOLVED. DECLINED PAYMENTS MUST BE RESOLVED WITHIN 7 DAYS OR YOU MAY BE SUBJECT TO YOUR ORDER BEING CANCELLED AND A 10% RESTOCKING FEE WILL BE BILLED TO YOUR ACCOUNT** ALL RETURNED CHECKS WILL INCUR A$15.00 FEE.

INVOICE REMIT ADDRESS:

NET 30 TERMS:

NET 30 terms are available if approved by our Taffy Town Credit Department. You will be notified by mail or email, with a read receipt attached, upon approval. All accounts that have been approved for NET 30 terms, MUST be paid within 30 days*.

*See Late Payment notice*

Past Due accounts MUST be paid prior to any orders being shipped. The cost of fees and/or collection will be paid by the delinquent account holder. For those who would like to open a NEW ACCOUNT, the Credit Application and any other forms that are necessary to apply, MUST be completed in full. Please allow 4 - 6 weeks for credit to be established, if you are requesting NET 30 Terms. Prior to credit being established, first time orders will be shipped ONLY if the order is paid in full, using a credit card on your first order and future orders, until credit is established and you are approved for terms. If you are using a credit card on all orders, please allow up to 3 business days for your account to be set up into our system.

LATE PAYMENT NOTICE:

All accounts MUST be paid within 30 days, if you are on NET 30 terms. If an account is not paid within the 30 day period, account will be subject to a late fee; for every 30 days that an invoice is late a 1.5% fee will be applied to the invoice total. If accounts are delinquent past 60 days, you may lose your NET 30 terms with us. If you do not have NET 30 terms set up with our company or are currently waiting on NET 30 terms to be approved, orders will not be shipped until your order is PAID IN FULL. No orders will be shipped for ANY account over 30 days past due, until payment is received in full.

ORDER CANCELATIONS:

Buyer will have up to 72 hours to cancel their order to avoid any fees. If order is cancelled AFTER the 72 hour time frame, but BEFORE their order has left our warehouse, buyer will be subject to a 10% restocking fee. If buyer cancels their order AFTER their order has been shipped from our warehouse, buyer will be subject to a 10% restocking fee AND will be held liable for ALL COSTS AND FEES associated with shipping to the buyer and stopping shipment to re-route the order to be shipped back to our warehouse

SHIPPING POLICY/CLAIMS:

The method of shipment will be within the discretion of Taffy Town, Inc. unless other arrangements have been made, by “you” or “the customer”, with our Customer Service Department. Taffy Town, Inc. will not be held liable in for any delay by the shipping carrier, due to non-delivery or default in shipping, labor disputes, transportation shortage, delays in receipt of goods, priorities, fires, accidents or any other causes beyond the control of the seller, by the carrier. IMPORTANT: It is the buyer's responsibility to inspect the goods BEFORE you accept it at your location from the shipping carrier. If there is noticeable damage to your order, you will need to resolve this issue with the carrier immediately, as you can file a claim with the company for reimbursements for damaged goods. Take pictures and sign the carrier’s delivery receipt if there’s any visible damage. Please review promptly for any concealed damage. There is a limitation of 4 DAYS to report damage to Taffy Town and/or carrier from time of receipt to process any shipping claims DO NOT deduct the cost of any item from your invoice due to damage from the shipping carrier, unless authorized by Taffy Town, Inc. Invoice deductions MUST be authorized by Taffy Town, Inc. Customer Service Department.

**PLEASE NOTE: Taffy Town, Inc. has no control over how orders are handled by the shipping carrier after it has left our warehouse and therefore cannot be held liable for damages, in any way, by the carrier**

**LIMITED WARRANTY/LIABILITY**

Please take note that Taffy Town, Inc. intends to ship product with a minimum shelf life of 9 months remaining after leaving our warehouse. Each of our packaged/bagged products contain Lot Codes which contain 5 numbers. The first two numbers are representative of the year and the last three numbers are the ordinal day of the year it which it was produced. (Ex: LOT #17032 means our taffy was produced in 2017 and the day is February 1, or the 32nd day of the year). Product is generally deemed good for sale and consumption one year from the printed Lot code date under proper storage conditions and is only verifiable by the manufacturer if it is kept in its original packaging from the factory.